Privacy Policy

jiluka Casino ("jiluka," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use the jiluka gaming platform located at jiluka.cam and all associated services (collectively, the "Platform").

This Privacy Policy applies to all users, visitors, and others who access the jiluka Platform ("Users," "you," or "your"). By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

jiluka complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and all applicable data protection regulations. We are committed to transparent data practices and respect your rights regarding your personal information.

1. Information We Collect

1.1 Personal Information Provided by You

When you register for a jiluka account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (e.g., passport number, driver's license number, SSS number, TIN)
• Contact Information: Email address, residential address, mobile phone number
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details, e-wallet information (GCash, Maya), credit or debit card information, cryptocurrency wallet addresses, transaction history
• Verification Documents: Copies of government-issued identification documents, proof of address documents (utility bills, bank statements), proof of payment method ownership
• Communication Data: Information you provide when contacting customer support, including chat transcripts, email correspondence, and any documents or screenshots you submit

1.2 Information Automatically Collected

When you access or use the jiluka Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers (UDID, IMEI), screen resolution, IP address
• Usage Data: Pages visited, games played, time spent on the Platform, betting patterns, deposit and withdrawal activity, clickstream data, referral sources
• Location Data: General geographic location based on IP address (country, city, region)
• Session Information: Login timestamps, session duration, active connections
• Performance Data: Page load times, errors encountered, feature usage statistics

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, Maya, banks, and other payment service providers
• Identity Verification Services: Verification results from third-party identity authentication providers
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention partners
• Marketing Partners: Information about how you interacted with our advertising and promotional campaigns
• Social Media Platforms: If you connect your jiluka account to social media accounts, we may receive information from those platforms in accordance with their privacy policies

2. How We Use Your Information

2.1 Service Provision and Account Management

We use your personal information to:

• Create, maintain, and manage your jiluka account
• Verify your identity and age to comply with legal requirements
• Process deposits, withdrawals, and other financial transactions
• Provide customer support and respond to your inquiries
• Enable gameplay and participation in betting activities
• Track loyalty points, bonuses, and promotional eligibility
• Communicate important account information, including security alerts and service updates

2.2 Legal Compliance and Security

We process your personal data to:

• Comply with the Data Privacy Act of 2012 and other Philippine laws
• Meet anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Implement Know Your Customer (KYC) verification procedures
• Detect, prevent, and investigate fraud, abuse, and illegal activity
• Enforce our Terms and Conditions and other platform policies
• Respond to legal requests from government authorities, law enforcement, or courts
• Protect the rights, property, and safety of jiluka, our users, and the public

2.3 Platform Improvement and Analytics

We analyze usage data to:

• Understand how users interact with the jiluka Platform
• Identify and fix technical issues and bugs
• Optimize platform performance and user experience
• Develop new features, games, and services
• Conduct research and statistical analysis
• Test new functionality and design changes

2.4 Marketing and Communications

With your consent, we use your contact information to:

• Send promotional emails about bonuses, tournaments, and special offers
• Deliver personalized game recommendations based on your preferences
• Notify you about new features and platform updates
• Invite you to participate in surveys and feedback programs
• Display targeted advertisements on the Platform and third-party sites

You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in our emails. Opting out will not affect transactional or service-related communications.

2.5 Responsible Gaming

We use behavioral data and account activity to:

• Monitor for signs of problem gambling behavior
• Enforce deposit limits, loss limits, and session time limits
• Implement self-exclusion and cool-off periods
• Provide resources and support for responsible gaming
• Prevent underage gambling and unauthorized account access

3. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, jiluka processes your personal data based on the following legal grounds:

Legal Basis	Description
Consent	You have provided explicit consent for specific processing activities, such as marketing communications and optional data collection.
Contract Performance	Processing is necessary to fulfill our contractual obligations to you, including providing gaming services and processing transactions.
Legal Obligation	Processing is required to comply with Philippine laws, regulations, and legal requests from authorities.
Legitimate Interest	Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.

4. How We Share Your Information

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the jiluka Platform, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions that process deposits and withdrawals
• Game Providers: Software companies that supply slot games, live dealer tables, and other gaming content
• Identity Verification Services: Companies that verify user identity and authenticate documents
• Cloud Hosting Providers: Services that host our servers and store data securely
• Customer Support Platforms: Tools that enable our support team to assist you efficiently
• Marketing and Analytics Partners: Services that help us understand user behavior and improve our platform
• Fraud Prevention Services: Companies that detect and prevent fraudulent activity

These service providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement, or courts when:

• Required by law, legal process, or court order
• Necessary to comply with anti-money laundering or counter-terrorism financing regulations
• Requested by regulatory bodies overseeing gaming operations
• Needed to protect the rights, property, or safety of jiluka, our users, or the public
• Required to investigate or prevent fraud, security threats, or illegal activity

4.3 Business Transfers

If jiluka is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data if required by law.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. Such data may be used for research, analytics, marketing, or other business purposes without restriction.

5. Data Security

jiluka implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption: All sensitive data, including passwords and financial information, is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest
• Firewalls: Network firewalls and intrusion detection systems protect our servers from unauthorized access
• Secure Authentication: Multi-factor authentication options protect user accounts from unauthorized login attempts
• Regular Security Audits: Independent security firms conduct regular penetration testing and vulnerability assessments
• DDoS Protection: Advanced systems protect the Platform from distributed denial-of-service attacks

5.2 Administrative Safeguards

• Access Controls: Personal data is accessible only to authorized personnel who require it for legitimate business purposes
• Employee Training: All jiluka staff undergo data privacy and security training
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements protecting user data
• Incident Response Plan: Procedures are in place to detect, respond to, and mitigate security breaches
• Data Minimization: We collect only the personal information necessary for specified purposes

5.3 Physical Safeguards

• Secure Facilities: Servers and data centers are located in secure facilities with restricted physical access
• Environmental Controls: Data centers maintain appropriate temperature, humidity, and power backup systems
• Visitor Management: Strict protocols govern access to facilities housing sensitive data

While we employ robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information to the best of our ability.

6. Data Retention

jiluka retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

• Active Account Data: Retained for the duration of your account's active status
• Transaction Records: Maintained for a minimum of five (5) years after the transaction date to comply with financial regulations
• Identity Verification Documents: Retained for five (5) years after account closure for regulatory compliance
• Communication Records: Stored for three (3) years for customer support purposes and dispute resolution
• Marketing Data: Retained until you withdraw consent or request deletion
• Technical and Usage Data: Aggregated and anonymized after twelve (12) months for analytics purposes

6.2 Account Closure

If you close your jiluka account, we will deactivate your profile and cease active use of your personal information. However, we retain certain data as required by law or for legitimate business purposes, including fraud prevention, regulatory compliance, and dispute resolution.

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Be Informed

You have the right to know how we collect, use, and process your personal data. This Privacy Policy fulfills our obligation to inform you of our data practices.

7.2 Right to Access

You may request access to the personal information we hold about you. We will provide a copy of your data in a commonly used electronic format upon verification of your identity.

7.3 Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

7.4 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. This right is subject to legal retention requirements and legitimate business interests.

7.5 Right to Object

You may object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

7.6 Right to Data Portability

You may request that we transfer your personal data to another service provider in a structured, commonly used, machine-readable format, where technically feasible.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 Right to File a Complaint

You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 of this Privacy Policy.

8. Cookies and Tracking Technologies

The jiluka Platform uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management and security features
• Functional Cookies: Remember your preferences and settings to provide a personalized experience
• Analytics Cookies: Collect information about how you use the Platform to help us improve performance
• Advertising Cookies: Track your activity across websites to deliver targeted advertisements

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair Platform functionality. To opt out of interest-based advertising, adjust your account settings or use browser privacy tools.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines, including jurisdictions where data protection laws differ from Philippine law. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers maintain adequate data protection standards
• Conducting privacy impact assessments for high-risk transfers

10. Children's Privacy

The jiluka Platform is intended exclusively for individuals aged twenty-one (21) years and older. We do not knowingly collect personal information from anyone under the age of twenty-one. If we discover that we have inadvertently collected data from a minor, we will promptly delete such information and terminate the associated account.

If you believe a minor has provided personal information to jiluka, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

jiluka reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on the Platform
• Request your consent if required by applicable law

Your continued use of the jiluka Platform after changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your data privacy rights, please contact us:

• Email: [email protected]
• Data Protection Officer Email: [email protected]
• Live Chat: Available 24/7 through the jiluka Platform
• Mailing Address: jiluka Casino Data Privacy Office, Metro Manila, Philippines

We will respond to all privacy-related inquiries within thirty (30) days of receipt. For urgent matters involving data breaches or security concerns, please indicate "URGENT" in your communication.

National Privacy Commission

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the National Privacy Commission:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Telephone: (02) 8234-2228